Brondell Return Policy

1) Damaged and Defective – RA number required.
Customers and vendors should contact Brondell Customer Support directly with warranty or service
issues. Call tags (pre-paid shipping) will only be issued by Brondell when product is damaged or
defective at time of delivery.
The toll free number for Brondell Warranty and Customer Support is 1-888-542-3355
2) Returns – RA number required. Special Instructions below:
Advanced Bidet Toilet Seats, Bidets, & Hygienic Products:
Due to the hygienic nature of our products, Brondell can only accept customer and vendor returns on
seats and bidet products that are unopened, unused, and re-sellable. Customer or vendor returns to
Brondell will incur a 15%restocking and handling fee. Products that are not in new and re-sellable
condition are subject to additional fees and/or non-credit for returned merchandise. Any returns
must be shipped back to Brondell pre-paid by customer or vendor within 30 days of original purchase.
Brondell will not accept for credit any customer or vendor returns on seats or bidet products that
have been opened and/or used in any manner. For Warranty service, customers must contact
Brondell directly for repair and/or replacement of any defective merchandise.
All other non-hygienic products:
Customer or vendor returns to Brondell will incur a 15% restocking and handling fee. Products that
are not in new and re-sellable condition are subject to additional fees and/or non-credit for
returned merchandise. H2O+ water filtration & O2+ air purifier products including filters that have

been used may not be returned as once water has been run through the filter, they are not re-
sellable. Any returns must be shipped back to Brondell pre-paid by customer or vendor within 30

days of original purchase.
The toll free number for Brondell Warranty and Customer Support is 1-888-542-3355
Brondell accepts returns of unopened and unused merchandise at its own discretion and is not obligated to issue an RMA
for all sold products. Large returns from bulk or wholesale purchase are considered under a separate guaranteed sale
policy and must be pre-approved as such at the original time of sale. These do not qualify for our standard drop-ship
return policy as outlined above.