Golden Design Policies

TERMS AND CONDITIONS OF SALE


I. Liabilities
Find Your Bath / Golden Designs Inc. and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Golden Designs Inc. / Find Your Bath shall not be held liable for any damage and/or injury caused by customer misuse of product.


Find Your Bath / Golden Designs Inc. and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.


II. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.


Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.


All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


III. Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller
⭐ Customer Reviews ⭐

Let customers speak for us

947 reviews
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Please know your item and walk the customer on how to find locate tub. There is a secret compartment in the motor that contains the rest of the parts. You could have saved d this 2 weeks ago.

Follow up

Curb side delivery was a surprise - my home is located in a rural area and 'curb-side' is a very long way for the weight and size of the package. It took time to find someone to assemble once unpacked. All is good now - in place and being used.

Great sauna!!

Very simple to put together. It took me and my wife about an hour! Looks great! Gets really warm and the sound system is top notch! Very surprised on how great this sauna turned out!

You should buy it

EMF? I don’t know. Go live in fear somewhere else. It heats up and makes me sweat like I ran 3 miles in plastics. Excellent value.