Enlighten Infrared Sauna "Rustic 3" Low EMF - I-17377
I just got my sauna and have only used it twice, but it was great. The process of purchasing and delivery etc. went smoothly. I have never had an experience with a customer service and sales rep like Brian. He is very attentive and responsive. We have been on the phone so many times, it feels like we are now old friends. I know that if I need any advice or service, they will be there to assist me. I need to go now and get in the sauna!
I bought a 3 person, outdoor sauna from Find Your Bath about three years ago. I am very satisfied with the performance of the unit, it has worked like a charm. (Hint: the 3 person unit only seats 2 adults comfortably, unless you want to be intimate. Not surprised, expected that anyway.) I had some minor fraying of the material that covers the rear heaters that is more wear and tear, not a malfunction. I called to get new material and they were not only able to supply a replacement, but informed me the material had been upgraded to prevent this very problem. Representative was not only knowledge, but treated me professionally and promptly helped me get the problem resolved. Only issue I have had, and it was recommended that I only buy an inside unit, is the amount of time to heat up on cold winter days. This was also expected but more insulation could reduce the time to get the temp to 130 degrees. I use this a few times each week, and almost never use my hot tub anymore. Recommend based on my experience with the product and the company.