I wanted to get a sauna for my wife's birthday. After a lot of research and a lot of phone calls, I spoke with Brian. He was knowledgeable, friendly and accommodating. when I decided to make the purchase, he told me when I could expect delivery and what was involved in putting the 4 person Sierra Canadian Outdoor Infrared sauna together. everything worked exactly as he explained. I cannot speak highly enough about this company and its personnel. Look no further.