Customer ReviewsWrite a review
I ordered the 3-person outdoor sauna. Shawn called me to confirm the order and delivery details and was very helpful. The sauna arrived in the promised delivery window, but we discovered when assembling it that they had sent us two floors and no roof. Shawn was quick to get that replaced, but when they delivered the roof (a new model that slopes in a single panel, rather than a pointy roof) we discovered that it didn't sit on the walls particularly well. The roof was undersized ~1/4" on each side and also there was a gap between the roof and side walls so rain could get in there. To fix that required not only caulking the gap, but because the gap was pretty wide at spots, to attach new trim pieces to cover the gaps completely. The roof also lacked a drip edge and had exposed plywood, again a place that rains would soak into the wood and damage the roof. Jacob unhesitatingly offered to either fix it with his own team or have me and my carpenter fix it and we decided to do the repairs ourselves and negotiated a reimbursement to pay for that. So, while we were disappointed at the quality of workmanship on the roof, Shawn was very fair and reimbursed us for the necessary repairs. The staff, who delivered the sauna and helped with the redelivery and the attachment of the the new roof, was also very kind and responsive to our concerns. We've used the sauna a number of times and it works really well and we enjoy it a lot. I'm giving 4 stars rather than 5 only because we couldn't use the sauna right out of the box, but considering the company's quick and fair response to that problem, it certainly merits a 5-star award for service.