Klarna FAQ

Buy what you love with Klarna. It's shopping the way it should be. Effortless, safe, and fun.

 

Who is Klarna? 

Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. In the last 14 years, technology has evolved, excited and transformed the world around us, yet our mission remains as relevant as ever, to make paying as simple, safe and above all, smoooth as possible.

Klarna is now one of Europe’s largest banks and is providing payment solutions for 80 million consumers across 190,000 merchants in 17 countries. Klarna offers direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.

When the company acquired SOFORT in 2014 the Klarna Group was formed. Klarna is backed by investors such as Sequoia Capital, Bestseller, Permira, Visa and Atomico.

Read about Klarna in the news.

PAYMENT OPTIONS

THERE ARE A FEW WAYS TO PAY OVER TIME FOR WHICH YOU MAY BE APPROVED:

    • 0% APR* PLANNED PAYMENTS: STARTING FROM 12 EQUAL MONTHLY PAYMENT TERMS AVAILABLE AT A PROMOTIONAL 0% APR RATE. PROMOTIONAL OFFER FOR QUALIFYING CUSTOMERS. PURCHASE PRICE MUST BE $1499 OR HIGHER TO QUALIFY FOR THE 0% APR PROMOTIONAL RATE. NON-PROMOTIONAL PURCHASES WITH KLARNA HAVE A 19.99% APR AND ARE SUBJECT TO A $2 MINIMUM INTEREST CHARGE. KLARNA CREDIT ACCOUNTS ARE SUBJECT TO CREDIT APPROVAL AND ISSUED BY WEBBANK. SEE TERMS.
 
  • FLEXIBLE MONTH-TO-MONTH: NO FIXED TERM COMMITMENT. YOU CAN PAY YOUR BALANCE IN FULL OR MAKE THE MINIMUM MONTHLY PAYMENT (INTEREST CHARGES MAY APPLY) - IT'S YOUR CHOICE.

AFTER YOUR PURCHASE

FIND YOUR BATH WILL SHIP YOUR ORDER. YOU WILL RECEIVE A CONFIRMATION EMAIL FROM KLARNA. KLARNA WILL STAY IN TOUCH AND REMIND YOU OF UPCOMING PAYMENTS. PAYMENTS ARE MANAGED AT KLARNA.COM.

SAFETY & SECURITY

ZERO FRAUD LIABILITY WITH KLARNA’S BUYER PROTECTION POLICY

KLARNA TECHNOLOGY USES MODERN SAFEGUARDS AND SECURITY TO PROTECT YOUR INFORMATION AND PREVENT UNAUTHORIZED PURCHASES.

MANAGED BY KLARNA. A WELL ESTABLISHED, GLOBAL PAYMENT SOLUTIONS COMPANY MAKING ONLINE SHOPPING SAFER AND SIMPLER FOR OVER 45 MILLION USERS IN 18 COUNTRIES AT OVER 65,000 ONLINE STORES.

THE LENDER ON THE ACCOUNT IS WEBBANK, MEMBER FDIC.

FREQUENTLY ASKED QUESTIONS

Q: WHAT IS KLARNA?
A: KLARNA IS A GLOBAL PAYMENT SOLUTIONS COMPANY THAT PROVIDES FIND YOUR BATH CUSTOMERS WITH A SIMPLER AND SEAMLESS BUYING EXPERIENCE. LEARN MORE AT KLARNA.COM

Q: WHAT IS PAY OVER TIME?
A: PAY OVER TIME IS AN AFFORDABLE AND HIGHLY FLEXIBLE FINANCING OPTION WHICH IS OFFERED AT OUR CHECKOUT. THIS OPEN-END LINE OF CREDIT IS ISSUED BY WEBBANK IN PARTNERSHIP WITH KLARNA, AND IT ALLOWS YOU TO PAY FOR YOUR PURCHASES OVER TIME. REVIEW DETAILED KLARNA FAQ

Q: HOW DO I SIGN UP FOR PAY OVER TIME? 
A: KLARNA’S ADVANCED SYSTEM REVIEWS EACH ORDER TO DETERMINE WHICH PAYMENT OPTIONS ARE AVAILABLE TO YOU. IF YOU ARE PRESENTED A FINANCING OFFER, SIMPLY SELECT THE OPTION YOU WISH TO USE AND YOU’LL APPLY ON THE NEXT PAGE. YOU WILL KNOW INSTANTLY IF YOU ARE APPROVED. IT’S REALLY QUICK!

Q: HOW CAN I REACH KLARNA?
A: YOU CAN CALL KLARNA ON 844-KLARNA1 OR ALTERNATIVELY EMAIL THEM VIA THIS FORM.

 

 

What's the fastest way to check if you're eligible to use Klarna?

STEP 1:
Find the items you'd like to purchase using Klarna on FindYourBath.com

STEP 2:
Add the item to your e-shopping cart.

STEP 3:
Proceed to checkout like normal. Once you're on the first the first screen (as shown in the screenshot below), you'll see a small box just above the 'Order Notes' box. Click where it says, "See if you're prequalified" and after that, you'll apply with Klarna to determine if you're eligible to checkout using Klarna.