I have to say I have been impressed from the day I hit the order button. Great follow up and customer service. this company's shipping process is the best. Every step was noted and documented. Shipping company called me 3 days before and then an hour before delivery. It arrived in perfect condition and the set up was easy and accompanied by online videos provided automatically. The sauna works perfect and heats up beyond what was advertised. If you can, buy one now!!
The sauna was delivered about a month after it was ordered due to being on back order. No issues with delivery and product was not damaged at all. We did take apart the packaging in the garage and carried it piece by piece to basement. Some pieces were much heavier then others. Assembly was pretty easy, instructions were well written. Assembly took approximately an hour, 2 people minimum are needed. One of them will be needed to lift the side panels with ease. Sauna was able to be moved across the floor into the desired area pretty easily. We have had this set up for a week and love it. I would recommend getting the back rests. Also, this is not really practical for 2 people unless the are both very small. Max heat reaches has been 147°
I would like to say I received my Golden Design Barcelona in 4 business days. Third party delivery was awesome. Item came in a pallet, wrapped properly. It was curbside delivery so I had to take it piece by piece inside my condominium. It took me 10mins to unpack and 20mins to build. I didn't read the instructions on how to put together. It was easy and I only used a power drill to put it together. It got to 130 degree in about 25 mins. I got it up to 150 but i was sweating already in the 130 degree. Speakers are great. Bluetooth works great. I did however added 1/4" window foam strip around the glass doors to maximize the efficiency. I did also test the EMF with my EMF tester and got no reading, thought my EMF was broken but I tested it on my running microwave and my tester was going crazy. Its really made for average adult. Im 5' 8', 180lbs. It may fit two small adults. Overall I should've bought this sooner and Im happy.
As advertised! The sauna arrived early, was super easy to put together, and warms up to 145° fairly quick. Happy!
After receiving our sauna, the packages were in good shape, The transport driver and I opened the boxes and did not find any defects. However, when sorting parts, I discovered the ceiling panel had a piece of wood separated (broken). The separated piece was only cosmetic damage and did not affect the performance of the sauna. I contacted customer service and they rapidly responded to resolve the issue.
The assembly was simple and quick. We have used the sauna multiple times without any issues.
Even with the damaged ceiling panel, I recommend this product. The sauna works as advertised and customer service has a rapid response to resolve any issues.
We love our sauna. Perfect for the two of us to enjoy at the same time. Looks nice in the home. We feel great after each use. We use it at 140 degrees for detox.
After looking at many saunas, I decided to go with the Versailles. The packaging was excellent and the driver put the pallet right in the garage, when it was delivered. It took me about 1.5 hrs to uncrate and assemble with a little help from my wife to hold the first two pieces. I love the smell of the fresh cut Hemlock inside and with the colored lights alternating through every color, just makes the experience super relaxing while listening to my favorite music. I’m actually building a back rest from all the plywood in the packaging. It was well worth the investment.
We truly couldn’t be happier with the quality of this sauna and it was so much easier to assemble than we expected. It takes about 45 min to reach 145 degrees. Sound quality is great on Bluetooth speaker. You need this sauna in your life!!
Excellent service and quality.
Arrived earlier than expected
This is not our first Sauna. We love the Hemlock Wood. Very easy to install. The videos were great as well
Find Your Bath was very helpful and kept me well informed as I awaited shipment. When we received our sauna, my wife and I were able to assemble it in less than an hour. The instructions were clear and easy to follow. We've been using it regularly and really enjoying the soothing heat, especially during the recent cold weather. It's the perfect addition to our basement remodel. Overall, we're extremely happy with our new sauna. I did a lot of research, and FYB offered the best pricing and followed up with great service. Thank you, we love our sauna!
Love my sauna (had it for 3 weeks; used 3 times a week, along with 2 times a week at gym Finnish sauna). Was able to assemble it by myself. Purchased optional Backrests, Aromatherapy Diffuser with Eucalyptus Oil, and Himalayan Salt with Salt Blocks. Use Red Light for a little Chromatography. Love Blutoothing to Spotify. Installed in FL garage. Hence why I call it my Tesla Spa, Lol!
Great product. Fair Price. Honest Shipping. Easy assembly. The Heat, Oh God the therapeutic Heat. I waited too long. I also bought a Tanning Canopy, DAMN, screw COVID! My Home is my SPA. Carry-on, carry-on...
I'm extremely satisfied with the excellent customer care by David and Brian. I would not hesitate to do business with this company again!
All of the parts were really packed well. It took awhile to uncrate everything but it was all well protected. Nothing was missing and the help line was there if we needed it. Really pleased with the unit. Steam, whirlpool, accupuncture jets, are all working correctly. Couldn't be happier!!
I have been wanting this jacuzzi/shower setup for quite some time. Upon arriving, packaging for shipping was amazing! Very secure and packaged so no damage could be done. Once we tried to put the shower together, we noticed there were no real instructions. Thankfully the installation phone number to call for questions was very helpful. Also for the price, I feel many parts on this unit are very cheap.
I cant really give u a review on the tub as of yet due to it not being installed . But i will say that i was dissapointed to come home to find the delivery people has left it outside in the rain. Once i get it installed i will leave you a proper review on the product. please understand that the 1 star is for the delivery , not the tub . THanks
We apologize on behalf of the delivery company. This is not the practices we agreed upon with the shipping company upon sending the item to you. Please note we does not own or control the shipping company and the shipping company act as a 3rd party logistics company. We'll be reaching out to the shipping company directly to find out why this happened and filing a complaint on your behalf.
Sorry this happened to you
I love everything about this two person sauna. I have used it almost every day since receiving it. Assembly was easy with two people. It took about 1.5 hours. The steam gets very hot. I typically use two buckets of water in 30 minutes so do be afraid to put the water on for hotter steam. Perfect for what I wanted. Great product all the way around.
Find your bath did a good job on the sale and delivery so I don’t have any complaints against them. But I’m not impressed by the quality of the tub material or construction. The water lines under the tub were barely hand tight. One of the tub to frame mounts was broken, the power line from the steam engine is too short, pieces that could have been assembled prior to shipping such as the drain/overflow, and the steam generator insulated line were not pre installed. I have the tub mostly assembled now and I see gaps in the back wall that will have to be caulked in order to seal the steam in so my bathroom doesn’t get moldy. Weatherstripping on the sides of the panels should have been included or pre installed. Many of the plumbing fittings are retrofitted for no apparent reason as well, rather than having a solid fitting that is the right size they assembled it with fittings that were coupled together to reduce the size, or to extend the hose length... Also, the instructions manual is not adequate and the link to the YouTube video on the website is for an Ariel steam shower that is similar but not a Mesa. I built my home from the ground up so I have experience with plumbing, electrical, and construction and it still took a while to figure out how everything goes together. And it’s still not done. Hopefully it all works when it’s finished
On the bright side however, the tub looks nice in the bathroom and I’m excited for the steam feature. Also, find your bath included a free in line heat pump and it came installed properly and they even gave me an adequate amount of wire to reach my electrical boxes. I will buy another steam shower in the future but it won’t be a Mesa for sure.
It's been a month since you sent us this message. Has your steam shower been installed? Have you used it? How do you like it so far?
We would be glad to hear from you.
I received the sauna within a week after ordering it. It literally took my daughter and I 30 minutes to assemble. Very easy.
I have used it every other day since receiving it and I love it. Best investment I've made in a very long time.
Only draw back is it says it's a two person, and unless you're of smaller stature, only one person is going to fit comfortably. For my purpose, and my goals, this sauna is perfect. I highly recommend it.
Sauna was EASY to put together. My brother and I did it in 30 minutes. It's great for one person. I wish it got a little bit hotter but I'm very pleased regardless.
Loving my new sauna.. great product... easy to put together... shipping was perfect - packing impeccable ... I've recommended the product and the distributor to a friend who inquired about it ! tks..
My wife and I love our new 608a steam shower tub!
Be prepared for the shipping crate though, it comes packed in a lot of wood, which is probably a good thing but it took me a good hour just to unpack it,
Assembly was a pain in the rear as few holes actually lined up when installing the walls to the tub and the manuals are pretty much useless. Do make sure you tighten all the water connections and use PLENTY of silicone to seal it before using it or it will leak! After a day or two of chasing leaks, adding rubber gaskets on the underside of faucets and sealing the cracks (I used clear flex seal, works great) we finally got to enjoy it and I'm so glad we made the purchase!
The jetted tub is great and my wife and I can both use it at the same time pretty comfortably and we're average size. We love the rain shower, lots of water and the steam shower works great too! Its like going on vacation right in our own bedroom!!!
Delivery only took 7 days, The led lights had 2 bulbs out and the mirror was cracked but the team at findyourbath had the replacement parts shipped and delivered in 2 days and they were very helpful in answering all my questions.
I would have gave it a 5 star review had it come with helpful installation and user manuals (broken English, very bad translations) but overall I'm glad we made the purchase and would definitely recommend this to any one who is looking for a decent steam shower tub combo, for the price, you can't beat it.
Extremely love this product got the 702a was a amazing purchase bathroom looks so beautiful thank you findyourbath.com really love you guys
The sauna was so easy to put together. With me reading the directions my husband and two of my sons put it together in 30 minutes. It is so nice that I plan to buy my steam shower and whirlpool bathtub from Find Your Bath as we do renovation to our house. I love this sauna. Turn it on and give it 20-30 minutes to warm up then enjoy the heat.