Sauna is beautiful. Everything seems to be as it should. Set up was quick and easy as well.
After receiving our sauna, the packages were in good shape, The transport driver and I opened the boxes and did not find any defects. However, when sorting parts, I discovered the ceiling panel had a piece of wood separated (broken). The separated piece was only cosmetic damage and did not affect the performance of the sauna. I contacted customer service and they rapidly responded to resolve the issue.
The assembly was simple and quick. We have used the sauna multiple times without any issues.
Even with the damaged ceiling panel, I recommend this product. The sauna works as advertised and customer service has a rapid response to resolve any issues.
Beautifully made sauna as well as professional delivery and communication. Took about 2 weeks from order to delivery going from coast to coast. Having two people to set up and a flat bed truck was a must have, being we live in a rural area. It came professionally packaged and took 3 hours to unload and set up as the parts weighed about 275 lbs for the one person model and needed to be unpacked to unload for easy transport. Overall, the set up time was well worth it knowing we have a great product!
These are a bit small, but then again, they are made for the smaller sauna I bought.
These are light, well designed and well built. Would recommend.
I'm extremely satisfied with the excellent customer care by David and Brian. I would not hesitate to do business with this company again!
This sauna was very well packaged, absolutely no damage or scratches. For sure need 2 people to assemble, but not difficult. It heats up quickly, in 15 minutes and keeps a steady temperature, the heat is uniform within the sauna. Very impressed with the excellent quality. I’ve used it every day for the past week, and I’m very pleased with this purchase. I have a similar sauna by a different manufacturer, purchased for about the same price as this one, but it isn’t nearly as good as the Golden Designs unit. So far so good.
All of the parts were really packed well. It took awhile to uncrate everything but it was all well protected. Nothing was missing and the help line was there if we needed it. Really pleased with the unit. Steam, whirlpool, accupuncture jets, are all working correctly. Couldn't be happier!!
Usually takes about 15 minutes to heat up and then you put water over the stones and enjoy I'm totally satisfied took a while to receive it back order and wasn't fun putting it together but enjoying it a lot use it mostly every night or morning
This sauna is really gif 3 thin or 2 big people. I only needed it for one. I can lay down with my legs bent. It works good, I haven’t found an issue yet. The cedar wood is only on the outside and inside where you can see. The deep inside it’s made out of pine. And on the floor the tiny cedar boards glued together. You can see how they were saving cedar and that they used scrap cedar wood for this sauna. But that doesn’t really bother me. It bothered my father since he’s the wood expert and he helped me set it up. It really takes 2 people to set it up. Nice and easy.
I’m very happy with my purchase.
Took a little longer to get delivered than e or Ted, but service was great. Easy to setup and looks great.
Very smooth process overall. Was shipped within the week to the east coast. The delivery guy put the pallet exactly where I asked. The boxes are very large but easy to carry when taken out. The actual assembly was relatively easy but definitely need two people. It took us a bit over an hour from hauling it to the correct spot and putting it together. Looks great and couldn’t be happier with it! Only downsides are that it’s definitely for only one normal sized person and the speaker is a bit weak.
Compact yet spacious. The only issue I see is that it won't go higher than 150F
No issues with shipping or assembly. It works really well. I do recommend getting the back rests because you don’t want your skin touching the carbon heaters.
A Gift to our neighbor for setting up the sauna we previously purchased from you guys.