Shipping & Return Policy

ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your credit card for the purchase.  As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.

ORDER SHIPMENT

In stock orders ship within 1-3 business days from the date of your order and will be delivered in 1-6 business days after shipment. Please note these shipping timeframes may be extended during holiday seasons or due to issues surrounding the COVID-virus. Timeframes are estimates only starting the date of pickup and can change depending on environmental conditions, transit issues, and carrier’s availability, and item warehouse location.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@findyourbath.com

Large items (items more than 150 pounds), such as saunas and tubs, ship via freight and require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you. Industry standards for freight shipping includes curbside delivery that includes a lift-gate. 

The shipping company will attempt delivery 2 to 3 times. In cases where shipping companies have applied fees for missed delivery or if after the maximum attempted deliveries, the shipping company still is unable to communicate with you to delivery the shipment, the item will be shipped back to it's original location and you will be subject to cover cost associated to the shipping, missed delivery, and transactions fees at 3%. Please note shipping is provided via a third-party logistic company and your delivery may be subject to their delivery terms and/or  terms of service; this includes but not limited to things such as delivery timeframes, delivery availability, delivery ability, missed delivery fees, storage fees associated to missed delivery, or unwillingness to be present for delivery.

SHIPMENTS TO CANADA

Not all products are eligible to ship to Canada if using free shipping. For a full list of products that include free shipping to Canada, please visit our Canada Eligible Shipping page.

If the item you want to purchase is not listed on the page provided just above, you can inquired about having the item sent to you but you'd be responsible to cover the cost of shipping. Simply contact support@FindYourBath.com for a quote on your product of interest. 

Most shipments to Canadian addresses are subject to boarder duties & fees. For more information on shipping from the United States to Canada, please refer to here: https://findyourbath.com/pages/delivery-to-canada

  • For a complete list of products that have no duties or fees to Canadian delivery addresses, refer to our collection Canada Duty Free Products.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrived damaged, please contact us immediately and send photos via our Delivery Damages Submission Form (or send to support@findyourbath.com). 

If the unit is signed for without inspection or notation, you are accepting the delivery of the package in good condition. We cannot process an insurance claim with the freight company if the unit is signed for (which means you received it in good condition). If damages have been reported, we will process an insurance claim on your behalf and happily work with you to resolve the issue. Items that arrive damaged and were fulfilled via freight shipping will be provided compensation via  replacement parts/pieces at no cost, or refund/partial-refund. If it's determined damages exceed savable value, replacement units will be provided.

CANCELLATIONS & REFUNDS

Generally, most of the items we carry can be returned within 30 days of receipt in new condition. However, there are some brands that have some exceptions. Personal hygiene products such as, but not limited to, bidets and toilets cannot be returned due to health restrictions once they’ve been opened and/or installed. Please contact the manufacturer for any issues past the return window. Some items are custom made, have custom made features, or require to be produced upon your order; these type of items do not qualify for returns and it's not possible to cancel once production has begun.

Returned products must be sent back with their original packaging and have all of the parts and components that they came with. For items fulfilled via freight shipping, you may be required to place the item(s) on the pallet provided upon delivery. You'll need to provide evidence the item(s) are in a returnable condition by sending photos to support@FindYourBath.com. We'll be using these photos to validated your item are in an acceptable condition for return shipping via freight. It is the customers responsibility to ensure all returned items have proper protection and packaging so the returned item is not damaged during the return transit. Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form. This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result in a restocking fee of up to 50% of retail price (not including discount provided).

The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping cost, return shipping cost, and upon receiving the returned item, it'll be inspected to determine if a restocking fee is applied; if applied, the restocking fee is 25% of the original order (not including discount provided).

Returns must be accompanied with an RMA number. Please contact us in order to have one generated.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24-business hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

All tubs and steam showers must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the tub and/or steam shower accepts full responsibility and liability for its proper use, operation, and installation. These units are not to be used for commercial purposes. 

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require. Often this is referred to as UPC (uniform plumbing code). 

If a customer purchases any item(s) that does not pass inspection, we will allow returns subject to the following conditions. You will be able to return the unit for purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 25% if the unit is in the original packaging. If the steam shower unit or bathtub was opened, or opened and assembled, a minimum 50% restocking fee will apply. All returned items must be in new and resell-able condition.

Cancelations

Customers are allow to cancel their orders at any time for a full refund. If an item is custom made, cancelations are not possible after 48-hours of the order; or if an item has a wait time exceeding 30 days, the customer is responsible to cover merchant transaction fees at 3%.

Cancelations can only be processed during business hours (Eastern Standard Time). If a cancelation is requested the same business day as the item was shipped, the customer is responsible to cover any cost associated to shipping and also is subject to a 3% transaction fee. To be eligible for a full refund, the cancelation request must be requested prior to the business day the item was shipped. 

Non-USD Payments

Reimbursement for cancelation is in accordance to the purchasing currencies on our website (USD) and we are not responsible for any foreign transaction fees, marketing-rate currency fluctuations, or other discrepancies that may exist related to your banking transaction and/or fees.

ORDER CANCELATION REQUEST

 

OTHER TERMS

*All purchase orders paid with a credit card, PayPal, and financing are subject to a 3% fee for all items returned. 
*The terms of this agreements are not voided under any circumstance including but not limited to order(s) placed via telephone, live chat, invoicing, or other form. All orders placed will be held to the terms described within this page and to terms found within the policies listed below:

Submission of Personal Information

Some functions of our website may require you to submit information like your email address, phone number, or other details. With your submission, you are providing your consent to be contacted by members of our staff, third parties or contractors associated to the process of the transaction, automated marketing materials and messaging including email, SMS, push notifications, and/or other marketing or communication material. Your consent voids any liabilities related to carrier charges, or other charges you may incur. We may also collect additional information if you contact us for customer support. At any time, you may opt-out or request an opt-out.

CHOICE OF LAW, JURISDICTION, AND VENUE

All transactions are to be held under this Agreement will be governed by, and will be construed, interpreted and enforced in accordance with, the laws of the State of North Carolina. Any action or dispute arising out of or related to this Agreement or its subject matter may only be brought in the state or federal courts located in or with jurisdiction over Wake County, North Carolina. The parties agree to submit to the exclusive personal and subject matter jurisdiction of the state or federal courts located in or with jurisdiction over Wake County, North Carolina.