Shipping & Return Policy
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your credit card for the purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.
In stock orders ship within 1-3 business days from the date of your order and will be delivered in 1-6 business days after shipment. Please note these shipping timeframes may be extended during holiday seasons or due to issues surrounding the COVID-virus.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at firstname.lastname@example.org
Large items, such as saunas and tubs, ship via freight and require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you. Standard (free) shipping is considering curbside delivery that includes a lift-gate. Delivery upgrades are possible only after purchase is made and additional charges are applied for upgraded delivery; contact us via live chat or by email at support@FindYourBath.com. It is only possible to upgrade your delivery options within 30-days for any orders that may be on back-order or pre-order.
The shipping company will attempt delivery 2 to 3 times. If after the maximum attempted deliveries the shipping company still is unable to communicate with you to delivery the shipment, the item will be shipped back to it's original location and you will be subject to cover cost associated to the shipping and subject to transactions fees at 3%.
Shipments to Canada
Not all products are eligible to ship to Canada if using free shipping. For a full list of products that include free shipping to Canada, please visit: https://findyourbath.com/collections/canada-eligible-shipping
If the item you want to purchase is not listed on the page provided just above, you can inquired about having the item sent to you but you'd be responsible to cover the cost of shipping. Simply contact support@FindYourBath.com for a quote on your product of interest.
Most shipments to Canadian addresses are subject to boarder duties & fees. For more information on shipping from the United States to Canada, please refer to here: https://findyourbath.com/pages/delivery-to-canada
For a complete list of products that have no duties or fees to Canadian delivery addresses, refer to our Canadian duty free collection found here: https://findyourbath.com/collections/canada-duty-free-products
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrived damaged, please contact us immediately and send photos to email@example.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in new condition. However, there are some brands that have some exceptions:
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Personal hygiene products such as, but not limited to, bidets and toilets cannot be returned due to health restrictions once they’ve been opened and/or installed. Please contact the manufacturer for any issues past the return window.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if the product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping cost, return shipping cost, and upon receiving the returned item, it'll be inspected to determine if a restocking fee is applied; if applied, the restocking fee is 25% of the original order (not including discount provided).
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24-business hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
All tubs and steam showers must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the tub and/or steam shower accepts full responsibility and liability for its proper use, operation, and installation. These units are not to be used for commercial purposes.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require. Often this is referred to as UPC (uniform plumbing code).
If a customer purchases any item(s) that does not pass inspection, we will allow returns subject to the following conditions. You will be able to return the unit for purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 25% if the unit is in the original packaging. If the steam shower unit or bathtub was opened, or opened and assembled, a minimum 50% restocking fee will apply. All returned items must be in new and resell-able condition.
Customers are allow to cancel their orders at any time for a full refund. If an item is custom made, cancelations are not possible after 48-hours of the order; or if an item has a wait time exceeding 30 days, the customer is responsible to cover merchant transaction fees at 3%.
Cancelations can only be processed during business hours. If a cancelation is requested the same business day as the item was shipped, the customer is responsible to cover any cost associated to shipping and also is subject to a 3% transaction fee. To be eligible for a full refund, the cancelation request must be requested prior to the business day the item was shipped. To request an order to be canceled, we recommend calling 1-(800) 948-5213 or emailing support@FindYourBath.com
Reimbursement for cancelation is in accordance to the purchasing currencies on our website (USD) and we are not responsible for any foreign transaction fees, marketing-rate currency fluctuations, or other discrepancies that may exist related to your banking transaction and/or fees.
ORDER CANCELATION REQUEST:
- to request your order to be canceled, please visit our order cancelation request page.
*All purchase orders paid with a credit card, PayPal, and financing are subject to a 4% fee for all items returned.