I'm extremely satisfied with the excellent customer care by David and Brian. I would not hesitate to do business with this company again!
The shower is great. I am glad I went with the tub combo because it is great for soaking after my softball games. The customer service was great and Brian was very helpful.
The tub and all its parts arrived within 5 days of my order, the pallet arrived at my home safely but wow it took me two hours to dissemble the pallet from the tub way too many staples. But zero damage to my new mesa 701a.
The reason for my 3 stars instead of 5 is the insanely written instructions, and there youtube videos were also not that helpful.
The wiring was more of a challenge than needed to be , the manufacturer should have installed a junction box on the underside of the unit with only two wires to connect to 220v to clean up the ease of install. But I made one myself for that reason. There phone tech support was amazing but honestly if there directions were more coherent I would not have needed to make a call. But glad I did , my drain flex hose had a hole in the flex and there support guy told me he would send me a new one. So that went well.
The walls to the tub should also have came with a better seal. Expect to use about a tube and half of silicon to make everything water tight.
This is a big project that could have been made a lot better by the manufacturer if only they had better videos and directions and also did there wiring better.
The radio is sorta useless as it sounds like a 5watt am radio. And it shows a cd player but no CD player. Also when i purchased this unit it said it had a foot massager but guess what ? No such item came with this unit so I felt deceived. And no aroma therapy port to put oils in .
Now that I have it all installed, the tub is as gorgeous as they show in the pictures and it does function as advertised for the most part.
I would recommend this item to others but with a full disclosure on the difficulty in assembly.
It does work and looks nice.
Also if you are going to do a price match do it before they ship it..They will not honor a price match after they ship it.. It will probably take me a few more days to install it .. It will be awesome when it is complete
My family love so much. Thank you.
I order the 701A steam shower last week. It arrived in about 4-5 days with FedEx. Once it arrived we started the assembly process. It took about 7-8 hours to assemble and install with my electrician and plumber. If you have any questions along the way give Brian a call and he will get contact installation support for you. It has been a great purchase so far and used it almost every day.
Recntly remodeled my bathroom and loving the new look