Refund policy

Superseded disclaimer: 
Information found at https://findyourbath.com/pages/return-policy supersedes the details found on this page. For the most updated details and policies related to refunds, reference the link provided just above or click here.

CANCELLATIONS & REFUNDS

Generally, most of the items we carry can be returned within 30 days of receipt in new condition. However, there are some brands that have some exceptions. Personal hygiene products such as, but not limited to, bidets and toilets cannot be returned due to health restrictions once they’ve been opened and/or installed. Please contact the manufacturer for any issues past the return window. Some items are custom made, have custom made features, or require to be produced upon your order; these type of items do not qualify for returns and it's not possible to cancel once production has begun.

Returned products must be sent back with their original packaging and have all of the parts and components that they came with. For items fulfilled via freight shipping, you may be required to place the item(s) on the pallet provided upon delivery. You'll need to provide evidence the item(s) are in a returnable condition by sending photos to support@FindYourBath.com. We'll be using these photos to validate your item are in an acceptable condition for the return shipping via freight.

The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping cost, return shipping cost, and upon receiving the returned item, it'll be inspected to determine if a restocking fee is applied; if applied, the restocking fee is 25% of the original order (not including discount provided).

Returns must be accompanied with an RMA number. Please contact us in order to have one generated.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24-business hours.

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.

All tubs and steam showers must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the tub and/or steam shower accepts full responsibility and liability for its proper use, operation, and installation. These units are not to be used for commercial purposes. 

It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require. Often this is referred to as UPC (uniform plumbing code). 

If a customer purchases any item(s) that does not pass inspection, we will allow returns subject to the following conditions. You will be able to return the unit for purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 25% if the unit is in the original packaging. If the steam shower unit or bathtub was opened, or opened and assembled, a minimum 50% restocking fee will apply. All returned items must be in new and resell-able condition.

Cancelations

Customers are allowed to cancel their orders at any time for a full refund. If an item is custom made, cancelations are not possible after 48-hours of the order; or if an item has a wait time exceeding 30 days, the customer is responsible to cover merchant transaction fees at 3%.

Cancelations can only be processed during business hours (Eastern Standard Time). If a cancelation is requested the same business day as the item was shipped, the customer is responsible to cover any cost associated to shipping and also is subject to a 3% transaction fee. To be eligible for a full refund, the cancelation request must be requested prior to the business day the item was shipped. 

Non-USD Payments

Reimbursement for cancelation is in accordance to the purchasing currencies on our website (USD) and we are not responsible for any foreign transaction fees, marketing-rate currency fluctuations, or other discrepancies that may exist related to your banking transaction and/or fees.

FREIGHT SHIPMENTS

The shipping company will attempt delivery 2 to 3 times. In cases where shipping companies have applied fees for missed delivery or if after the maximum attempted deliveries, the shipping company still is unable to communicate with you to deliver the shipment, the item will be shipped back to its original location and you will be subject to cover cost associated to the shipping, missed delivery, and transactions fees at 3%.