Find Your Bath was very helpful and kept me well informed as I awaited shipment. When we received our sauna, my wife and I were able to assemble it in less than an hour. The instructions were clear and easy to follow. We've been using it regularly and really enjoying the soothing heat, especially during the recent cold weather. It's the perfect addition to our basement remodel. Overall, we're extremely happy with our new sauna. I did a lot of research, and FYB offered the best pricing and followed up with great service. Thank you, we love our sauna!

Took a little longer to get delivered than e or Ted, but service was great. Easy to setup and looks great.

The sauna took about 5 months to arrive. Came in today. My honey and I put it together. I used the helpful hints from others. Took about 2 hours. One one the brackets didn’t line up but my honey fixed with no problem. Best part, it has Bluetooth! We sat in it and already had our first session. Love it so far!

This sauna is fabulous and I use it almost every night. It is exactly as pictured. The assembly took a little over an hour and was very easy. The hardest part was getting the boxes from my garage to my basement as they are very heavy. The customer service was absolutely 10/10. upon purchase a representative called to confirm that I had them correct set up with the electrical outlets to ensure my sauna would work. Upon arrival a single infrared panel arrived damaged and the company overnighted me a new panel to replace the damaged one. I couldn’t be more pleased with the aesthetic, function and customer service!

My family had a terrible experience with this company. First and foremost below was what was deducted from the $3005.99 paid for a sauna:
Original shipping is $385.00,
Return shipping is $385.00
Credit card fee 4% $120.23
The total fee for returning/refusing delivery is $890.23

This company does not pick their calls during stipulated working hours and only returns calls to whom they chose. They lied about live chat availability and only responded to emails at their convinience. THIS COMPANY REFUSED TO OWN UP TO THEIR MISTAKE OF MAKING THEMSELF INCOMMUNICADO THUS RESULTING IN INABILITY TO HELP ALLEVIATE OUR CONCERNS BUT CHARGED US $890.23 FOR IT.

Order was placed on 12/18/22 and a representative of the company called on 12/27/22 to schedule delivery for 01/10/23 or there about. We mentioned that we wish the item was or could be delivered earlier or early, the representative rudely said we could cancel the item and we said yes please go ahead and cancel. My wife was not happy and decided to speak with a supervisor, all attempts to reach anyone via phone calls, live chat and emails failed. We assumed they had chosen to ignore our calls due to the conversation, so we went ahead and ordered another sauna with another company. Someone decided to call the following day and the result was 2/3rd refund.

We wish we had taken our time to read about reviews that mentioned their INCOMMUNICADO, RUDE, CONDESCENDING, and INHUMANE AFTER-SALES-SERVICE. We hope this review helps at least one person from making a big mistake. Above all I am grateful it ended with my wife and did not affect her other group members.

We got it just fine, big boxes.
We really like it, relaxing a few minutes out of the day feels good.

Professional company. Love our I.R.
As you may have experienced in your life.
Some products meet your expectations, some do not and some exceed.
The i.r. I selected exceeded my expectations and the gent who helped me out on the phone as well. 5 star product and people

I’m 6’2” and although it says 3 person this is just right for me n 1 more guest, one of the sides was loose and didn’t tighten with latch, other than that quite easy to assemble and great for 2 ppl maybe 3 smaller people .